We recommend double-checking your letterbox, around the premises, and the detailed tracking information to ensure the package hasn’t been stolen or lost.
You can follow the steps below to get the fastest resolution with the relevant shipping carriers.
Australia Post
Australia Post advises the following:
To dispute tracking that is showing as delivered or to make a delivery-specific enquiry, the addressee (recipient) must open a compensation claim below:
https://auspost.com.au/portal/#/case_management
Instructions:
1) Create a new enquiry (delivery issue)
2) Issue type - disputed delivery.
Sendle
Sendle advises the following:
To dispute tracking that is showing as delivered or to make a delivery-specific enquiry, please contact delivery support at:
https://www.sendle.com/
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